Be agile. Create the experiences of tomorrow
In the age of 5G and the Cloud, users have never been more enthusiastic about online services. Today, the sector no longer thinks only in terms of network management, technology or new business services, but is opening up to diversification of content and client experience.
The highly competitive nature of the telecoms market makes its client base very volatile. Whether we are talking about businesses or private consumers, issues of security, responsiveness and choice are crucial.
Jean-Luc Lemmens, Director of the Media and Telecom Division at IDATE DigiWorld, shares his analysis.
Pre-empting tomorrow’s demand
We set up a secure outsourced service centre for processing Level 2 incidents with fixed-line data/voice and mobile offers.
Scalian teams intervene on the implementation of tools allowing prediction calculations on internal data of a telecom player.
Scalian worked on compliance with incident response times and the associated recovery time guarantee, according to the subscription plan; backlog control; management of deadlines and monitoring of escalations; and client satisfaction rate.
To enable its client to offer a unified online training experience to all its employees, Scalian provided assistance from expression of needs through to commissioning. Coaching of a project at scale (Scrum of Scrums), facilitation and co-facilitation of training in Agile practices, Scrum, Kanban, Scrumban, Scrum Mastering for the IT team and reinforced coaching of the administration team.
As part of a project to digitise telecom network management, Scalian has since 2007 been developing and maintaining the ecosystem of applications around the Nokia Intelligent Network: an application for provisioning, one to enable the user (Orange) to administer the networks, one for the client line manager and one for end users.
Our related expertise
AI ConsultingAI's increasing accessibility should not disguise the real challenge of any technology project: to transform practice for the better.
IT infrastructureIT infrastructure is at the crossroads of all the changes companies go through. Systems, networks and security must be organised to adapt more effectively to the challenges of digital technology.
Digital solutionsDesigned to respond to specific IT problems, our Digital Factories add real impetus to the development of our clients' digital solutions.
Project management assistanceProject management assistance, the unbeatable asset for meeting cost, quality and delivery objectives.
Project ManagementProjects are the heart of a company. Even though each project is unique, the elements for achieving the objective are universal and need to be mastered.
Change ManagementOur task is to facilitate and identify your drivers of value creation in order to prepare for your economic and technological changes.
Agile ApproachWhile agile practice enables us to be open to change and innovation, it is also a driver of performance.
Information systems securityComplexity should not be an obstacle to safeguarding your information systems.
Scalian supports the leaders of the telecoms industry
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