Mission
We support you from the early stages of maturity audits and process optimization, through design, architecture, and development phases within ServiceNow, all the way to application go-live and operational maintenance.
Optimizing your business processes with ServiceNow
ServiceNow enables you to automate repetitive tasks, enhance collaboration among your teams, and deliver a better experience for your users. We provide customized, efficient, and scalable solutions to boost your digital transformation.
An agile and customized implementation
We apply ServiceNow best practices and the “Now Create” methodology to ensure a smooth, fast, and successful implementation of ServiceNow solutions. This approach is based on close collaboration with your teams to define and customize the platform according to your specific needs. Our structured and agile method enables us to deploy tailored ServiceNow solutions while minimizing risks and maximizing added value for your organization.
Our solutions
Our approach unfolds in several key steps: first, we begin with a thorough analysis of your business processes and objectives to understand your needs and set priorities. Then, leveraging ServiceNow’s agile principles, we design a tailored, modular, and scalable solution, planning clear milestones and an implementation timeline. Next, we customize ServiceNow functionalities following best practices in architecture and security, ensuring seamless integration with your existing systems. We conduct rigorous testing to guarantee the solution’s performance, reliability, and security before deployment. Finally, to ensure successful adoption, we provide training sessions and post-deployment support to help you maximize the platform’s use.
Our ServiceNow expertise
Business Process Audit and Optimization
User Experience
Application Design
Go-live
Change management and continuous improvement
Third Party Maintenance
ServiceNow Center of Excellence and Innovation
This AI-powered Center brings together over 200 ServiceNow experts from Scalian and our partner UX4MATION, offering a scalable, industrialized delivery model optimized for cost efficiency.
Together, Scalian and UX4MATION deliver AI-augmented ServiceNow deployments, leveraging proven methodologies to accelerate the digital transformation of GBS. We rely on a global network of labs in North America and Europe to foster rapid AI adoption and enhance the user experience.
Our preconfigured ServiceNow solutions immediately address key priority needs in areas such as:
• Operational Maintenance (MCO)
• Source-to-Pay (end-to-end procurement management, from request to invoicing)
• Supplier Risk Management
• Customer Relationship Management (CRM)
• And much more
Seamless end-to-end process integration improves operational efficiency while reducing costs. At the same time, a unified and intuitive service experience for employees boosts daily productivity. With real-time visibility into operations, decision-making becomes more informed and effective.
Flagship use cases
ServiceNow automation and IT services streamlining
An international retailer specializing in its sector entrusted us with managing its ServiceNow platform, providing support across ITSM, ITOM (Orchestration), and ITAM domains. Our teams handle the entire application lifecycle, from design to integration, notably creating a unified portal with a modular and intuitive design that simplifies user access to services.
We also implemented a service catalog automating workflows and approval processes to speed up service delivery and optimize costs. Finally, through ServiceNow orchestration, manual tasks involving external systems have been automated, enhancing the IT department’s operational agility.
PPM to ServiceNow migration
We carried out the migration of a financial institution project management application to ServiceNow, aiming for strategic optimization. Change management support involved 600 users with diverse roles (project managers, PMOs, resource managers, etc.) to ensure a smooth transition. We managed the entire project: mapping existing functionalities, integrating optimized processes within the ServiceNow standard, and configuring a scope covering demand, program, project, resource, and time management. Interfaces were implemented with Workday, Jira, Tableau, and Cognos.
Results included improved user experience, optimized resource allocation, enhanced financial control, and a 30% reduction in licensing costs compared to the previous solution.
Digitalization of product development lifecycle
As part of its sustainable development strategy, an industrial company launched a project to redesign its product development lifecycle management, involving multiple departments (marketing, R\&D, quality, procurement, production, etc.). We designed and implemented a dedicated solution called “Product Workcycle Development” on the ServiceNow platform. Deployed in France (120 users), Germany (80 users), and in Spain and Italy (200 users), the application is scalable, modular, and easily adaptable to workflow adjustments. It enables progressive structuring of project/product data and harmonization of processes on an international scale.
The results include measurable productivity gains, modernization of product lifecycle management, and improved key performance indicators—especially submission timelines.
We work with many leaders across a wide range of industries
